GEM Realty's Move-Out Checklist

Our policy, as indicated in your lease, requires written notice to vacate. To determine how many days' notice you must give (typically 30 or 60), please refer to your Lease Agreement in your online portal.

Your account will be charged all rent through the end of the lease term, or for the number of days specified in your notice period, in accordance with your Lease Agreement — whichever applies. If the notice period ends after your lease termination date, your account will be charged a prorated rent amount for the days you remained in possession of the property that month. Please pay your last month's rent in full and on time. Your security deposit cannot be used to cover rent at any time during the lease.

Move-Out Procedures

1. Complete the Move-Out Checklist below. Any incomplete items may result in a deduction from your security deposit. All cleaning is expected to be done professionally.
2. Transfer all utilities to your new address. Utilities must remain in your name through your lease end date and should be transferred out of your name no later than the first business day after your move-out date. Do not turn off utilities before your lease end date.
3. Return your keys through the property lockbox on your move-out date:
   
   1. Place all keys, garage door openers, HOA passes, and fobs on the kitchen counter.
   2. Place one key in the lockbox.
   3. The lockbox code will be sent to you 2 days before your move-out date.
   4. Once your keys are secured in the lockbox, we will stop charging rent if your lease has ended.
4. Notify us once you've completed move-out by emailing help@gemrealty.co.
5. Send your completed Move-Out Checklist to help@gemrealty.co.

Security Deposit

Your security deposit is returned after we generate your disposition letter. This occurs once we've received your keys, your completed Move-Out Checklist, and completed the move-out inspection. To check the status of your deposit, email help@gemrealty.co.

Per Virginia law, we have 45 days to process your move-out and send you an itemized statement of any charges and/or refund owed.

Please provide a forwarding address so we can mail your security deposit check (if applicable). Without a forwarding address on file, this process may be delayed.

Any unpaid balances, repairs, repainting, cleaning, trash removal, or other costs associated with returning the home to its move-in condition will be deducted from your security deposit. Your deposit will be mailed to the forwarding address you provide, in accordance with the Virginia Residential Landlord-Tenant Act.

Showings During Your Notice Period

It's important to keep your home looking its best for prospective residents. We may place a GEM Realty sign in the yard before your move-out is complete. We will not send anyone to view the inside of your home without scheduling in advance with you. Prospective residents will be informed the home is available for move-in only after your stated move-out date, and any interior viewing will be arranged with you directly — we will never send someone to knock on your door unannounced.

Our Office

We're sad to see you go, but we wish you the best of luck in your move!